Complaints

If something is not right with your survey, installation or system, we want to know so we can fix it.

How to complain

Contact Gavin Smith by email at info@beesafesecure.co.uk, by phone on 07528 330563, or on WhatsApp. Please include your name, address, the date of the work and what the problem is. Photos help.

What happens next

• We acknowledge your complaint within 1 working day.
• We look into it, which may include a free return visit, and keep you updated.
• We aim to resolve it within 10 working days and confirm the outcome in writing.
• If a fault is caused by our workmanship within 12 months, we put it right free of charge.

If you are still unhappy

You can get free, impartial advice from Citizens Advice on 0808 223 1133 or citizensadvice.org.uk. Your statutory rights under the Consumer Rights Act 2015 are not affected. For complaints about how we handle personal data, see our Privacy Notice.